Pre-opening hospitality consultant, Melbourne
SOPs, team and opening-week run sheet — built before you open. For new builds and rebrands eight to twelve weeks from doors.
The week you open sets the standard your venue spends the next year defending.
A new build or a rebrand has one shot at its opening week. The systems either exist before doors-open or they get improvised on the floor in front of paying guests. Pre-opening consulting builds the operation before it has to run — so the first service looks like the hundredth, not the first.
Delivered personally by the founder, drawing on twenty-five years opening and running rooms — from the QM2 opening to five-diamond hotels to Australian wineries. Built with you, on your site, in the weeks before you open.
New builds and rebrands 8–12 weeks from doors
Best for operators with a fit-out underway and an opening date on the calendar, who want the operation — not just the room — ready on day one.
The operation, built before you open
- Standard operating procedures — written for your venue, not pulled off a shelf.
- Team build — the right roles, hired and trained against the standard you're setting.
- An opening-week run sheet — so the first service runs to a plan, not to nerves.
- Built on a retainer across the eight-to-twelve weeks before doors-open.
Open with the operation already running.
The Read is a free 30-minute conversation. We talk through the build, the date, and where you think the gaps are. After that, scope and timing for the pre-opening work. Founder-delivered, answered personally within 24 hours.
Book the Read → Or take the 3-minute self-assessment first.